力争科技

High&Low’s products come with a manufacturer's warranty of 5 years and the manufacturer's warranty shall expire 5 years after delivery ex works (date of delivery note).

The manufacturer's warranty warrants that all products sold are functionally defect-free and comply with safety standards within 5 years from the date of delivery. Where possible, High&Low shall be liable for the selective repair or replacement of any defective product.

The result of fair wear and tear or poor maintenance, improper use or operation is not considered a defect under the warranty policy.

When a failure in product is found, please contact ours or distributors or sales partners first.

Customer must examine the product immediately upon their receipt and delivery and must give written notice of defects of any kind to High&Low immediately after detecting any such defects. In particular, any damage arising from transportation must be communicated to High&Low in writing within no later than 3 working days (72 hours) after receipt of the goods. In addition, customer must provide proper and immediate written notification of any such defects to carrier, supplier and vendor. Any and all rights of customer under this manufacturer warranty shall be deemed forfeited, and High&Low shall be under no obligations of any kind towards customer under this manufacturer's warranty, if and to the extent defects that were not properly reported and notified in due time.

The decision whether product is to be replaced or repaired shall rest solely with High&Low. Rectification of the defect may be effected by High&Low service staff or any third-parties commissioned by High&Low. Without prejudice to the terms and conditions of this manufacturer's warranty, High&Low in particular reserves the right to replace a defective product by a functionally compatible successor model if no identical model is available, or to make modifications to it which do not adversely affect the specified functionalities of product.

Any replaced components or parts must be handed over and be ceded to High&Low by customer and title to and ownership in any such components or parts shall after completion of such services, automatically vest in High&Low in consideration of the services rendered hereunder and explicitly without further compensation.

Free Repair
Repair is free of charge when the following cases apply:

1. The product returned is still within warranty period and defects are due to component failure.

2. Defects are due to High&Low’s manufacturing and design errors.

    Cost covered by High&Low:
     (1) Costs of transportation from and to the place of delivery. But if any potential additional costs for on-site services or additional cost of transportation to installation sites which deviate from the original place of delivery are charged by High&Low to the account of customer.
     (2) Costs of rectification of production.

Charged Repair
Repair is charged when the following cases apply:

1. Products' warranty period has expired.

2. Electrical or physical damages are caused by customer.

3. Non-observance of the recommendations and instructions contained in the specification of High&Low.

4. Applying force, external impact or influence.

5. Inappropriate installation, particularly by unauthorized electricians or maintenance or unauthorized reworks, modifications or repair attempts without prior written approval from High&Low.

6. The product returned is over 6 months from first operation but no problem is found after analysis by High&Low.

7. Improper use, ambient conditions beyond the published specifications or inappropriate operating conditions.

8. Force majeure or any other events beyond the control or influence of High&Low.

9. Any wear and tear caused by utilization.

10. Transportation damages.

11. Any defects or damages to product containing spare parts that are neither original High&Low parts nor parts recommended by High&Low.

   If any additional costs or expenditure are incurred by High&Low due to accessibility problems for services under this manufacturer's warranty, High&Low shall be entitled to charge these to the account of customer. High&Low will invoice such expenditures and costs as well as any additional expenditure for possible adaptations, changed or address modifications to the account of customer.

Warranty after Repair
As for the products whose regular warranty period has expired, the repaired products will have a 3-month warranty from delivery ex works (date of delivery note).